SmartBug Media Reviews & Provider Details

100% recommend SmartBug especially if you want a partner you can trust to get the job done & get it done right. Review collected by and hosted on G2.com.

SmartBug Media is helping us fully enable and operationalize HubSpot Marketing Hub across our organization. They’re supporting not just strategy, but hands-on execution across key initiatives — including PPC landing pages, form builds, integrations, automation workflows, tracking setup, and overall campaign infrastructure. Their partnership ensures that our projects are implemented correctly, efficiently, and in alignment with best practices, allowing our marketing team to scale efforts with confidence and maximize performance within the platform. Review collected by and hosted on G2.com.

SmartBug Media has HubSpot expertise, but expertise alone is not enough. When acquiring another company, there is an obligation to respect and support the clients that come with that acquisition. Integrity, accountability, and basic communication matter just as much as technical knowledge.

Based on our experience, once issues arose, there was no ownership or follow through. If you are considering SmartBug Media, especially following an acquisition or during a critical transition, be aware that client treatment and accountability may not match the level of expertise being sold. Review collected by and hosted on G2.com.

Initially, the team helped support and optimize our HubSpot instance through professional services, including configuration, ongoing improvements, and strategic guidance. When the engagement was active and well managed, this support helped us maintain and operate HubSpot effectively.

It is worth noting that we originally worked with Globalia. After Globalia was acquired by SmartBug Media, the quality of the engagement and overall experience declined significantly, particularly around project management, accountability, and customer support. Review collected by and hosted on G2.com.

I would highly recommend others work with Komal and SmartBug if they are looking for excellent customer service and results. We came in with a lot of questions and bad habits and Komal has put everyone not only on the right track but the same track. We are learning more about our company and what we are capable of because of Komal. Review collected by and hosted on G2.com.

Our company is using SmartBug Media to solve connection issues with HubSpot. We have been working with Komal Thakur, and she has been extremely helpful and patient with our entire team. We are much more efficient and understanding our time and now have an entire knowledge base that we have not had. Review collected by and hosted on G2.com.

Working with Komal during our HubSpot onboarding was an absolute pleasure. From day one, she brought clarity, structure, and a genuinely collaborative spirit to every step of the process. Her deep knowledge of HubSpot, paired with her ability to explain complex concepts in a simple and actionable way, made all the difference as we built out our CRM from the ground up. What stood out most was her attention to detail, her flexibility in adapting to our evolving needs, and her ability to problem-solve quickly, often anticipating challenges before they even came up. Komal also created a safe space for questions and ensured we felt supported and empowered. She made a complicated process feel manageable, even exciting. I wouldn’t hesitate to recommend Komal to any team looking for thoughtful, high-impact HubSpot support. She’s a total pro and a joy to work with. Review collected by and hosted on G2.com.

I chose to meet regularly with our assigned reps. I highly recommend that! There are definitively geographical differences affecting optimal keyword selections and the reps need your input to incorporate your areas common language used.

Be patient, contribute and you’ll see the results. Review collected by and hosted on G2.com.

Our SmartBug Rep Jake La V. Is very thorough and intuitive. He has offered many suggestions to increase our Google impression share and has improved our cost per click while offering many suggestions to successfully increase our click through rate. Review collected by and hosted on G2.com.

I have collaborated with SmartBug twice, in two different companies. Each time, they truly positioned themselves as the natural extension of our marketing team. In both cases, we were using HubSpot, and they brought in-depth expertise of the platform, going well beyond what we had internally. Their strategic vision perfectly complemented ours, thanks to their exposure to many companies in our sector and the rich and relevant experience of their team members.

The collaboration has always been smooth and pleasant, notably due to their responsiveness and willingness to quickly resolve both simple problems and more complex issues. They also stand out for their openness to share their knowledge, which has allowed our internal teams to grow and increase our autonomy in the long term. Review collected by and hosted on G2.com.

Come prepared with your goals and be open to their strategic input—they’ll take your vision further than you thought possible. Assign them a seat at the table, not just as a vendor but as a trusted partner. And if you’re lucky enough to work with Viole and Kate, you’re in exceptional hands. Review collected by and hosted on G2.com.

SmartBug Media helped us scale our demand generation engine, align our content strategy to pipeline goals, and build repeatable marketing operations that supported both brand and revenue outcomes. They jumped in quickly, understood the nuances of our security offerings, and provided strategic and tactical support that freed up internal bandwidth. Their partnership helped us move faster, smarter, and with greater confidence in our campaigns. Review collected by and hosted on G2.com.

Finding a partner that "fits" is the key to success. SmartBug has been the perfect fit for our team and the way we work. I appreciate their communication, production and creativity. After just a couple months, I feel like we've learned each other well and are identifying and tackling new projects quickly to improve our website, email communications, CRM and internal reporting. They have quickly become a trusted resource. Review collected by and hosted on G2.com.

SmartBug is working with our team to help improve and expand the functionality of our HubSpot platforms (Marketing Hub, Sales Hub and Service Hub) as well as our website (WordPress). Review collected by and hosted on G2.com.

Viole and team have been instrumental in my organization's website strategy, lead generation efforts, content management, SEO strategy and overall success of the business! I received a new Smartbug team in late 2024 and was met with incredibly smart individuals that were ready to dive into my account. Viole listened to my concerns, my needs and goals and then collaborated with the team to build a successful strategy that we are currently executing. I cannot thank my Smartbug team enough for the quality work they produce and being an amazing partner. Review collected by and hosted on G2.com.

My Smartbug team has been a key partner in the overall success of my organization. Our overall goal is to increase lead conversions and they have done just that. From optimizing our workflows, providing new and creative ideas for email marketing, coming to the table with content updates across the website, Viole and team are always ready to take on any challenge. Review collected by and hosted on G2.com.

If you need paid ads, SEO or GEO, Smarbug is the place to go. They have a total solution for all marketing areas and they have many resources available to execute a marketing plan. Review collected by and hosted on G2.com.

We use SmartBug in for paid media as we need leads coming in through ads in order to help with our sales. They have been providing an increasing number of leads every week and refining the quality of those leads which have in turn led to sales! Review collected by and hosted on G2.com.